Salon Policies

Please give us at least 24 hours if you need to cancel or move an appointment. That gives us time to offer the slot to someone else.

Cancellations inside 24 hours may be charged 50% of the service price. We use judgment here — genuine emergencies are genuine emergencies, and we are not in the business of punishing people for having a hard week.

A missed appointment with no notice may be charged the full service price, and repeated no-shows may mean a deposit is required on future bookings.

This is not about the money so much as the chair — a long color appointment that goes unused is a slot three other people wanted.

If you are running behind, call and let us know. We will do everything we can to still take you.

Past about 15 minutes we may need to shorten the service or reschedule, simply because the appointment after yours is already booked.

Extensions, color corrections, keratin treatments and bridal services require a deposit at booking, applied to your final total.

Deposits are refundable with 48 hours notice. Inside that window they cover the product already ordered and the time already blocked out.

If something is not right, tell us within 7 days and we will fix it at no charge. We would much rather hear about it than have you live with it.

This covers our work — it does not cover a change of mind about the color or cut you asked for and approved, or damage from products used at home afterwards.

Unopened products can be returned or exchanged within 30 days with a receipt.

If a product genuinely does not work for your hair, bring it back and talk to us — we will help you find one that does.

Children are welcome, and we love the ones getting their first haircut here.

For safety around color and hot tools, children not being serviced need to stay with an adult who is not in the chair.

We accept cash and all major cards. Gift cards can be used on services and retail alike.

Tips are never expected and always appreciated, and can be added to a card payment.