Salon Policies
Nothing here is designed to catch you out. It's all just so everyone knows where they stand.
Cancellations
Please give us at least 48 hours if you need to cancel or move an appointment. That gives us time to offer the slot to someone else.
There is no charge for cancelling late. We would just rather know, so the chair does not sit empty — a long colour appointment that goes unused is a slot three other people wanted.
No-shows
A missed appointment with no notice is handled case by case. Life happens, and we would rather talk about it than apply a rule to everyone.
If it becomes a pattern we may ask for a deposit before booking again.
Running late
If you are running behind, call and let us know. We will do everything we can to still take you.
Past 15 minutes we may need to shorten the service or reschedule, simply because the appointment after yours is already booked.
Deposits
Extensions and the aesthetic memberships need a deposit at booking, which comes off your final total.
Nothing else requires one. The deposit covers the hair ordered for you and the time blocked out, both of which are committed before you arrive.
Redos & adjustments
If something is not right, tell us within 7 days and we will fix it at no charge. We would much rather hear about it than have you live with it.
This covers our work — it does not cover a change of mind about the colour or cut you asked for and approved, or damage from products used at home afterwards.
Product returns
Products can be exchanged rather than refunded. Bring the bottle back and we will swap it.
If something genuinely does not work for your hair, talk to us — finding the one that does is the whole point of stocking them.
Children & guests
Children are welcome, and we love the ones getting their first haircut here.
For safety around colour and hot tools, children not being serviced need to stay with an adult who is not in the chair.
Consultations & pricing
Consultations are free. If you are not sure what you want, or you are new to hair replacement, that is the appointment to book first.
Every price on this site is a starting price: the final figure depends on your hair, its length and how much product a service takes. Prices rise at the start of each year.
Payment
Payment is taken in the salon through Square, which handles cards as well as cash.
Gift cards are available for any amount and can be used on services and retail alike.
Questions about any of this? Call the salon at (423) 668-7097 — we would rather talk it through than have you guess.